Legendary Customer Service

Die Hard Fans Feedback...

 

Bryan Lafou The Department of Internal Affairs NZ Government. 
Request: Hi Troy, a colleague of mine is leaving us after 22 years of service. I’ve been searching for the 95 Warriors jersey for a very long time a came across your website. I know I’ve left it late however what are the chances of receiving the 95 Warriors jersey no later than 20th Feb (morning) if I brought it now? Feel free to call me directly on 04 XXXXXX, I’m based in Wellington CBD. Thanking you in advance, Bryan.

Result: Dear Troy,
You bloody legend! My manager criticised my choice of gift, threatening to embarrass me if the jersey didn’t turn up in time. He wanted to buy the 2015 Warriors jersey from Rebels because it was easier for him. I told my manager that he had no class and that the 1995 jersey is where the journey started. The jersey arrived within 24hours of buying it online which is unbelievable. I never told my manager the jersey arrived or that you went out of your way to get it signed by Dean Bell, Duane Mann and Stacey Jones. Last night I wrapped the jersey in bag, box, wrapping paper, box, bag, wrapping paper, box, box, bag and finally in wrapping paper. I also used a roll of duct tape. Excessive? Yes this is because the effort you took to get it signed and posted to me should at least be experienced by my colleague that’s leaving and all those watching in anticipation especially my manager. Today we had the farewell morning tea, speeches and a feed. My manager in front of everyone asks me where the gift is as “we” would like to present it. I acted all casual, pulled the box from under the table and presented it to my manager. The weight and shape of the box confused my manager as it wasn’t the shape or size of a Warriors jersey and suddenly he looks at me with smirk on his face. If he had a speech bubble it would probably read “The jersey never turned up and you’re presenting me with a Plan B”. My manager passes the gift to my colleague and then whispers to me “I told you so”. It took my colleague almost 30mins to unwrap and the more he unveiled, the more impatient everyone was getting. It was intense and awesome at the same time. Once the jersey was revealed my colleague screamed like a kid, jumped for joy (forgetting he was surrounded by 60 people) and he even shed a tear once he saw the signatures. I looked at my manager and whispered back “I told you so”.
 
Today has been the best day EVER and it wouldn’t have been possible if it wasn’t for you. Everyone in the office now know who you are and will be buying their jerseys directly from Carlaw Park Die Hards Ltd. Thank you again for giving me an awesome memory and an experience I will never forget. I’d even consider working for you if I was based in AKL. Take care Bro, Monty.

Sally-Jo Rumble Recently I had a bad online shopping experience with another company where it took the company 7 days to tell me they did not have the item in stock (which was for a birthday present). I located the same item on Carlaw Park Die Hards website & quickly placed an order online for it. Due to my previous online dealing I e-mailed Carlaw Park Die Hards three times & left a voice message (all in 1 day) to ensure they had the item in stock. Later that evening I received a phone call from Troy at Carlaw Park Diehards who had been out of town since 4:30am that day & had come into the office & saw my e-mails & listened to my voice message. Troy was amazing & unfortunately they did not have the item in stock after he had turned the whole factory upside down however he did have another item in stock which I was interested in. Troy placed that item in a courier bag that night (at no additional charge) & I received it 2 days later. The item was better than the picture on the website & the quality is second to none. I want to thank Troy for his phenomenal service & going that extra mile for a customer who was at her wits end. I HIGHLY recommend Carlaw Park Die Hards & I will definitely shop at Carlaw Park Die Hards again! Thanks again Troy.

Cheers
Sally-Jo Rumble

 

Renee Hamilton Hey there just wanted to say I have received the jersey today & balls yesterday I am so happy & so are my boys such a nice gesture from you I am so grateful for coming across your site & dealing with you it has been amazing thanks so much again 4 being so helpful & friendly & awesome to deal with will definetly be back again soon have a great week :) Renee 
​
Kirtsy Peck thankyou so much the Broncos Hoodie got here safe and sound. It only took a day and a half to get here. Such prompt service and most of all my partner absolutely love it. I would recommend you's to my family and friends in the near future thanks heaps again. Kirsty

Steviie Sharrock posts to Carlaw Park Die Hards
Awesome! thanks so much! I found you guys when I googled warriors/bulldogs supporters merchandise. My partner is a BIG Warriors fan and I Bulldogs. I wanted to get him some new gear for round 6 warriors vs bulldogs when we go to the game. And you guys have been great, awesome communication and very friendly. Very excited to receive the gear! :)

Richard Dodd posts to Carlaw Park Die Hards
My gear arrived Troy, very pleased mate. Thanks Richie

Annette Robertson posts to Carlaw Park Die Hards
What an amazing week...Troy at CPDH is such an awesome guy...I had ordered 2 CPDH tshirts last week and when they arrived they were tooo big...I rung Troy and within 24 hours he had arranged for me to meet him and pickup (today) the new ones. You have an amazing business Troy and I wish you well for the future Cheers Annette

Joanne Godfrey posts to Carlaw Park Die Hards
Sorry to hijack your post but just wanted to say that I totally agree with Annette. Troy goes above and beyond - I ordered a Die Hard t shirt for my Dad and a warriors singlet for my son for Xmas. Through no fault of his, the singlet did not get to him in time for him to send to us for Xmas morning however Troy sent the t shirt and a league ball for my son and then, as soon as he could sent the singlet free of charge to us. Thanks so much Troy the boy loved the ball and the singlet. Joanne

Tai O'Brien posts to Carlaw Park Die Hards
Hi Troy, Thank you ever so much for Dad's shirt he loved it and didn't know whether he should wear it or put it in a case haha, tried to get a photo but he wouldn't put it on. Will try to get my brother to get him in the shirt and send me a photo, but other than that I have recommended you to many friends and family members. You definitely made my father's day.
Thanks heaps mate I really appreciate it!! God Bless and we will definitely be purchasing from your site again. Tai O'Brien =)

Ben Alesana post to Carlaw Park Die Hards 
Thank you guys. Great jerseys. I'll be ordering some more jerseys later on. A big thanks for selling the retro gears. Nothing beats the old school gears & the game. Hope you're going to the nines & hope you'll enjoy the 2014 season. Thanks again & and all the best for the future. Ben

Peter Heath post to Carlaw Park Die Hards 
All good regarding delivery next week. As for your service, as I said before Troy we will continue to recommend you to others because of your service. Your quick delivery for the nrl nines weekend and good communication is appreciated, and that's what will keep us coming back.God bless,
Peter Heath

Melissa Toloa Cullen posts to Carlaw Park Die Hards 

Hi Troy Thank you for getting that delivered to my brother's place in Takanini on the Friday. I really appreciate it. (Just a shame St George where poo!) Sorry I didn't see the 10 day turnaround bit when I ordered. (Not that I looked that hard) I hope you enjoyed the 9's. 
We certainly did I took a photo and shared it onto your facebook page, some of our old league friends seem keen on getting one for themselves, so will spread the word for you
Kind regards Melissa Toloa Cullen

  

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